Home Daily Blitz A Surgery Center That Doubles as an Idea Lab
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A Surgery Center That Doubles as an Idea Lab

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nytimes articleThe following is an excerpt from Natasha Singer | December 26, 2015 | Nytimes.com |

From the moment patients register at Memorial Sloan Kettering Cancer Center’s new $300 million, state-of-the-art outpatient surgery center on the Upper East Side of Manhattan, they will be taking part in a test bed for emerging ideas in patient experience design, health care technology and data tracking.

Instead of waiting in a long line to register, patients at the new center, the Josie Robertson Surgery Center, will be handed plastic tracking badges that will broadcast their locations in real time, allowing intake coordinators to come directly to them wherever they are sitting. Inspired by modern hotel lobbies and co-working spaces, the family waiting room has semiprivate seating areas and mobile device charging stations. And for people who become antsy while their loved ones are in surgery, there is an Xbox nook for fitness activities.

Operating rooms, too, incorporate “the most advanced technology,” according to marketing materials, including the latest surgical robots and “super-high-definition monitors” to display anatomical imaging.

Other innovations, while seemingly sensible, could have unintended consequences. For one thing, administrators intend to update the traditional practice of asking patients to walk around soon after surgery. They say they plan to use patients’ locator badges as activity monitors, allowing medical teams to quantify and analyze the distances patients walk. It is a step that may make some patients feel more in control of their recovery — while others may feel more burdened by the added surveillance.
From the moment patients register at Memorial Sloan Kettering Cancer Center’s new $300 million, state-of-the-art outpatient surgery center on the Upper East Side of Manhattan, they will be taking part in a test bed for emerging ideas in patient experience design, health care technology and data tracking.

For more visit: Nytimes.com

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