The following is an excerpt from MARLIE HALL | August 31, 2016 | CBSNews.com |
Stacia Gates was on her computer one day when something strange happened.
“This pop-up came up and it said it was from Microsoft,” she described.
Her Microsoft computer immediately froze, and the pop-up directed her to call the number on the screen to fix it. Gates called and reached a man who said he was from Microsoft and needed to “get inside the computer,” she said. She gave him access.
But it wasn’t Microsoft.
Cybersecurity expert Hemu Nigam said Gates fell victim to an old phishing scam that’s come back in a big way.
“[The hackers] say, ‘Oh, a horrible thing is going to happen – it’s an urgent situation,’” Nigam said. Too often, worried consumers believe them – and end up paying the price.
In the past two years, Microsoft has heard from over 175,000 customers complaining about tech support scams. The con artists often demand payment to “fix” the computers they’ve hacked.
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