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What TechOps Needs To Better Support The Business

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The following is an excerpt from Kaimar Karu | May 22, 2017 | betanews.com |

The arrival of the digital age is changing the way organizations work and how they interact with the outside world. Highly competitive and disruption-prone markets demand businesses to think fast and act fast -- and IT capabilities are widely recognized as the key to success. Yet, the role of Enterprise IT is often associated with cost and frustration, rather than that of enabler, or perhaps even driver of innovation. Can this image be repaired?

When people talk about Enterprise IT what they often refer to is the Operations side of the IT world. And, to be even more specific it is the Technical Operations (TechOps, sometimes also referred to as Operations Engineering) part of the team that is under significant pressure to meet the ever-increasing demands of their business while being itself disrupted by the advances of technology. Service Operations, the other part of the corporate IT team -- usually associated with the Service Desk, but at least in theory covering a lot more -- is battling its own maturity challenges in the service economy.

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